Terms of Service

1. Acceptance

By accessing this website or booking services with Chill N Out Cryotherapy ("Studio," "we," "us"), you ("Client," "you") agree to these Terms of Service. If you do not agree, please do not use the site or book services.

2. Services

We offer wellness recovery services including whole-body cryotherapy, infrared sauna, red light therapy, compression boot therapy, oxygen bar sessions, cryo facial, and pelvic floor therapy. Services are non-medical, non-diagnostic, and are not intended to treat, cure, or prevent any disease or medical condition.

3. Eligibility & health disclosures

You must be at least 18 years old to book services, or have a parent/guardian's express consent. You agree to truthfully complete our health intake form. Failure to disclose contraindications voids any liability waiver and may result in denied service or termination of your booking without refund.

4. Assumption of risk

Wellness recovery services carry inherent risks including but not limited to cold-induced injury, thermal burns, light-induced eye damage, claustrophobia, vasovagal events, and aggravation of pre-existing conditions. You voluntarily assume all such risks. You will be asked to sign a separate physical Liability Waiver on your first visit; this is in addition to these Terms.

5. Bookings & payment

Sessions are booked online and paid in full at the time of booking via Stripe (PCI-DSS Level 1 certified processor). We do not store your card details; payment is processed by Stripe under their terms. Booking confirms availability of a specific resource at a specific time.

6. Cancellation & refunds

See our Refund & Cancellation Policy.

7. Code of conduct

You agree to: arrive on time, follow staff instructions, respect facility rules and other clients, and not enter under the influence of alcohol or recreational drugs. We reserve the right to refuse service without refund for violation of this section.

8. Communications & consent

By providing your phone number and email, you consent to transactional messages by SMS and email. Marketing communications require separate opt-in. See our SMS Terms and Privacy Policy.

9. Limitation of liability

To the maximum extent permitted by Florida law, in no event shall Chill N Out Cryotherapy, its owners, employees, or platform providers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our total liability arising out of or related to these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater. Nothing in this section excludes liability for gross negligence, willful misconduct, or any liability that cannot be excluded by Florida law.

10. Indemnification

You agree to indemnify and hold harmless Chill N Out Cryotherapy from any third-party claims arising from your breach of these Terms, your misuse of services, or your failure to disclose health contraindications.

11. Governing law; venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute shall be resolved exclusively in the state or federal courts located in Polk County, Florida.

12. Changes to terms

We may revise these Terms at any time by posting an updated version. Continued use after posting constitutes acceptance.

13. Contact

Chill N Out Cryotherapy
6595 South Florida Avenue Suite 10
Lakeland, FL 33813
(863) 337-4847
support@lakelandchillnout.com